Vinay Kumar, Head of IT, Tim Hortons GCC, discusses on how technology, data and AI are changing the way QSRs work, from the frontline to the customer experience.
Fedbank Financial’s CTO on wrapping legacy cores with APIs, putting AI behind explainable credit decisions, and designing omnichannel journeys that serve both digital and assisted customers.
Aurobindo Pharma's Group CIO explains why go-live is only the beginning, what a credible operating model looks like, where blockchain justifies its complexity, and the three principles every future CIO should build in from day one.
The Group CIO of Times Group throws light on turning data into decision intelligence, balancing stability with speed, and redefining the CIO as a Chief Intelligent Officer.
As insurers embed context-aware coding agents, intelligent workflows and data-led distribution into their core technology stack, the focus is shifting from isolated AI experiments to faster delivery, personalized engagement and governed automation.